My fiancée and I chose Amy as our agent because we had a chance meeting at an open house and I was immediately impressed with the way she spoke to us. I feel very lucky that we did. She's extremely knowledgeable about the entire process of buying and selling; she knew how to find the answer for all of our questions. She's no-nonsense; she helped us figure out exactly what we wanted and what was possible, but at the same time so very kind; her stated belief is that no one should be made to feel dumb for asking any kind of question. Her empathy and experience made talking to her so easy, and she was able to calm us down instantly when we were nervous about a portion of the process. I also have to mention I'm so envious of how on-top-of-things she is; I wish half of the people I deal with would be so responsible. I feel that "responsive" is an understatement but can't find a better word. If we sell or buy again I hope she's available!